Many businesses today are able to survive on talent and talent alone, but all they can ever do is just survive. Don’t get me wrong, people are a vital factor in any business, BUT it is the system which will get the best out of them.
The system is the difference between a business which is being run haphazardly, with no direction and little more than hope to guide its sails, and a structured, planned, perfected and well-executed success model.
Allocate 90 minutes to look at your Customer Journey and identify areas where your systems & processes aren’t quite working (and causing you more problems than they’re solving), and any gaps where a simple system could enhance your team (which will then improve productivity and boost your bottom line).
My final piece of advice…
When you’re developing, systemising and streamlining the processes behind the product that you’re delivering to your customers, you are going to make mistakes.
The important thing is to learn from the mistake, find a way to remove or manage it, and then (this is the massive learn) ensure that it is highlighted if it happens again. If you do not have alerts in place to tell you that there is a problem in the system, then you will never get your business to a place where it can bring you perfectly executed results.
The Scalability Coach | Britain’s Top 10 Adviser 2018 | Author of #1 bestseller I don’t work Fridays | Ex-CEO of a PLC