My story begins on a website, as a lot of business transactions do. Late one Saturday I am searching for flights from London(ish) to Southern Spain (Alicante, Murcia, San Javier). My preferred choice is Southampton, due to the small terminal (no shopping) and 30-minute wait time. The travel gods are smiling on me tonight as I manage to get a flight for Jacki, Lily and James at quite a reasonable price and not 3:00 o’clock in the morning. So I immediately grab them.
Now we all know what should happen after a purchase on a website and it does – the upsell. Would you like a car Mr. Norbury? Well yes, I would thank you. Flybe’s chosen partner is Avis, a reputable company, a little expensive but hey pay a bit more to get a quality service. As I write this I am not smiling at that last comment, as the next part of my tale will explain.